Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with any tags and original packaging in place. 

If your return is accepted, we’ll send you a return shipping label or arrange local pickup/drop-off as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon receipt and contact us immediately (with photographs) if the item is defective, damaged or if you somehow receive the wrong item, so that we can evaluate the issue.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
For exchanges within the Local Delivery/Pickup zones, an exchange for product may be performed at a pre-designated local meetup location and time agreed to by Make It Slow LLC and customer making the exchange. 

Alternatively and for all exchanges outside the Local Delivery/Pickup zones, the fastest way to ensure you get what you want is to follow the return process for the originally purchased item and perform a separate purchase for the new item.

See Shipping Policy for more on Local Delivery and Pickup

Refunds

We will notify you once we’ve received your pre-approved return, and you will be refunded on your original payment method within 10 business days. It can take some time for your bank or credit card company to process and post the refund, which is out of our control.

If you return a purchased item that was not a pre-approved return, we may not provide a refund and we may not send your returned item back. If a pre-approved return either does not match the approved item, does not match the provided photographs, or is damaged in return shipping, you may be ineligible for any future returns.

Contact us for returns or any questions related to your order by replying to your purchase confirmation with the relevant details. If it is regarding damages, be sure to include photographs of the product as well as the damage to the shipping box, as we will need that in order to contact the carrier.